This does not affect your statutory rights. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed.įor the return of any items where the packaging has been opened or damaged since purchase, a 20% restocking fee will apply. Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. in ear headphones that have been opened.hair care or dental care that has been opened.a product which has been personalised for you e.g.We cannot offer refunds or exchanges, unless faulty or not as described, on any of the following: Products we're unable to cancel, refund or exchange If you would like to return an appliance, simply call the team on 08 or email us find out more, please read our Terms & Conditions of Sale. If the item is in pristine condition we will offer a full refund in the form of a Powerhouse gift card, or a replacement if preferred. That's why we offer a 28 day no-fuss returns policy from the moment you receive your order.Īll you have to do is return the item(s) to us in-store or we can arrange this on your behalf, usually within 5 days, at no cost. In the event that you need to return anything, we're here to make things as easy and straight-forward for you as possible. If you have a valid driving license you are welcome to use our courtesy van free of charge (subject to availability). Please ensure that you bring your order confirmation reference and photographic ID, i.e. Please allow up to 30 minutes to collect your order. You are welcome to collect your purchase(s) at any time during Powerhouse opening hours from the Customer Collection Depot at Queens Road. If an order is placed online with a delivery address that differs from the card registered address we will carry out security checks to protect you from fraud. We cannot modify the delivery address entered at the time of your order. As our delivery team for these larger appliances is sourced externally, we cannot guarantee your chosen date will be available but will liaise and confirm a date most convenient for you. If purchasing an American style fridge freezer or range cooker online and arranging delivery, please select your preferred delivery date and a member of the Powerhouse team will be in contact with confirmation of availability. If the serial number is not recognized or does not match the product, it is likely a fake.Please note: We are only able to ship to Jersey, Channel Islands Free islandwide delivery* You can check the serial number on the Apple website to verify that the product is genuine. To find the serial number, Remove the tip from your Apple Pencil and find the serial number engraved on the inside of your Apple Pencil. Verify the Serial NumberĮvery genuine Apple Pencil (2nd generation) has a unique serial number. Always purchase from a reputable retailer, and be wary of deals that seem too good to be true. Compatible with 11 iPad Pro and 12.9 iPad Pro (Late 2018) 7.5 H x 0.5 diameter. Note: Packaging for this product may vary from that shown in the image. If the price seems too good to be true, it probably is. Product Description: Bring extra precision to tasks like writing and drawing on your iPad screen with this Bluetooth-enabled Apple Pencil. One of the most obvious signs of a fake Apple Pencil (2nd generation) is a significantly lower price than the genuine product. The genuine Apple Pencil charging indicator should be green, while a fake Apple Pencil may display a different color or no color at all. When you connect the genuine Apple Pencil (2nd generation) to your iPad for charging, a small charging indicator will appear on the iPad screen.
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